Come sail away to the future of cruising
Meanwhile, Adolfo Perez, senior vice president of trade sales and marketing for Carnival Cruise Line says COVID-19 has created unprecedented challenges across every facet of business, including the cruise industry.
“We have long had health and safety measures that exceed other parts of the travel sector, and we will continue to do so,” Perez tells Travel Courier. “As we develop additional health, safety and sanitation protocols and procedures related to our eventual return to sailing, all aspects of our onboard service will be addressed, including the utilization of technology for more ‘touchless’ experiences.”
Carnival is in the process of actively developing new protocols and procedures to complement its already comprehensive efforts.
“We continue to discuss our plans internally and with government officials and public health experts as we build new operational protocols, enhanced health, medical support and sanitation measures and service offerings and we’ll share those plans with all our stakeholders prior to our resumption in service,” he says.
During this time, he says maintaining the confidence of travel advisors will be key to the success of their efforts.
“We intend to actively involve them in public awareness,” says Perez. “Now more than ever it’s important for travel advisors to stay in contact with their clients and update them on the latest news and happenings from Carnival and other travel suppliers. Travel advisors will be critical to our success as we move toward sailing again. As we build our return to operations plans and develop enhanced protocols and procedures, we will very clearly communicate those changes to our guests, employees, travel advisors and government officials. It’s very important that agents remain familiar with those changes as we announce them, and they can be ambassadors for the industry.”