Conroy says the health and safety of travellers has long stood as a fundamental concern within the global cruise industry.
“Our industry indeed probably applies the most rigid sanitary protocols,” he says, noting that Silversea is also being informed by the findings of the Healthy Sail Panel. “Our protocol will be safer than ever when we do resume sailing once the time is right. The health and safety of our guests, crew and the communities we visit is always our foremost concern.”
Once the new safety protocols are in place, he says the company believes guests will appreciate their travel and cruise experiences more after being deprived of them for so long.
“Our small ships give us an advantage, too, insomuch as our guests have more space and a higher crew-to-guest ratio,” he says. “We can build on our already exceptional service to reduce physical contact. At the buffet, for example: we already serve diners at their tables, but we will enhance our service further still. Where possible, we will keep our travel experience as closed-loop as possible, for the health and safety of our guests.”
Although it will be more challenging to attract the new-to-cruising segment, he says loyal guests are eager to sail again.
“We’ve been working hard behind the scenes to create the safest possible conditions for our guests to return with the resumption of sailing – only once the time is right and we can assure the trademark Silversea experience that travellers expect,” he says. “The cruise industry is one of the few industries that is required to report illness, so we already have systems set up to deal with them. People need to understand and feel comfortable that they are no more at risk taking a cruise then they are going to church, dinner, a concert or sporting event.”