Tell us a little bit about what it’s been like being a travel agent over the past two months?
Being a travel agent during COVID-19 has been difficult, scary and very satisfying all rolled into one. In my seven years as an agent I have not seen anything like this that has impacted our travel industry like COVID 19. Having to take care of clients by bringing them home early, postponing trips as well advising clients that their dream vacation must be cancelled and may not happen this year was the tip of the iceberg. During the early stages in March was very long days, long waits on hold as well as passengers yelling at you as if it was your fault but in the end it’s about the client and taking care of them to make sure they will want to book again in the future and that you as a agent are still around to help those clients travel again.