Tell us a little bit about what it’s been like being a travel agent over the past month?
If there are any agents that experienced the effects of 9/11, this is 10 times worse. Fear has taken a stronghold of everyone’s emotions and panic has set in, causing a flux of cancellations. Unfortunately, some had cancelled too soon before knowing the full affect of what they were doing. So this is certainly unprecedented and only now are we seeing some calmness.
I was just four days into my South Africa tour with three couples, when the call came out to get home. Besides us, we had a couple sailing to ports that refused them disembarkation. So, there were many evening calls to get through to the airline to make changes (three times). The flight allowing them home from San Diego was cancelled by AC, and it was only by the grace of God that there was a time difference and I was able to secure them seats that same day.