Are you game for improving your chess skills?
Dallayce Macas certainly hasn’t been putting her feet up during the coronavirus pandemic.
Macas — with Eminence Canada, which represents a number of foreign tourism companies — reports that she’s in constant contact with travel industry colleagues during a time when everyone’s being urged to stay at home.
“Video technology is keeping local and global businesses moving right now,” she says. “Crisis management meetings, status update meetings are what leaders are now using for effective communication with their teams. Even those who have shied away from a video in the past are being mandated to use technology like Zoom, Google Hangouts, and Microsoft Teams. This is going to have a lasting effect, and agents need to get ready for a new way of being introduced to products and suppliers. Use this time to get comfortable learning and communicating on video technology platforms. Interactive web sales calls and meetings are here to stay.”
International travel has largely ground to a halt but that doesn’t mean that Sally Mikhail has been left with little to do. Mikhail runs GMTours, which sends people to Egypt and other parts of the Middle East and countries outside that region as well. Disrupted travel resulting from coronavirus means Mikhail now has her hands full.
“We’re rescheduling groups to later days, we give our clients a free change policy up to end of end of the year or maybe to 2021 where applicable. It’s the same as most tour operators — lots of changes and rescheduling. We are busy helping our clients make the right decision in a difficult time for all of us.”
The director of the Cuba Tourist Board’s Toronto office says he and his staff are staying at home these days but continue to work and remain happy to hear from travel agents, who can email [email protected] or access www.gocuba.ca.
“We are here to support you!” Lessner Gomez says to the travel agent community. “We are planning to use regular posts through social media, regular press releases with updates through our PR agency and revamp our website with more videos and updated information that agents can use to update their knowledge about Cuba.”
Gomez says “staying at home is the right thing to do” as officials struggle to stop the spread of coronavirus but “we can still dream online or learn to make the perfect mojito” during spare time.
Meanwhile, Gomez is well aware that these are tumultuous times for an industry he’s long been a part of. “Our hearts go out to all our travel partners in these difficult times,” he says.
The video was spearheaded by Lindsay Sande, Area Sales Manager for Air Canada Vacations.