Discover tourism with Tourism HR Canada
April 28, 2023

One of the things that Tourism HR Canada’s director of marketing, Heather Elder points out to students is that: “They really have a prime opportunity to explore positions across the tourism sector and across the country – employers in all regions are looking for new hires.” Plus, Elder says that: “Tourism is so broad that people can make their own career pathways, building skills and making connections as they go.” Oh, yes and besides, it’s a fun industry to work in…
Maybe you can start by offering our readers some insights on what Tourism HR Canada does and how it can help them – students, educators, employees and employers?

Tourism HR Canada coordinates a wide range of activities to build a resilient, competitive, and inclusive workforce. We offer labour market intelligence, career awareness programming, training and certification, employment readiness programs, HR resources, and initiatives and events to connect students, educators, employees, employers, plus governments and industry associations, to ensure Canada has the people to rebuild and enhance our status as a world-leading tourism destination. 

We’re celebrating 30 years of supporting our vibrant industry, and will be launching even more endeavours in the months ahead.

Another year has passed and the world seems to be returning to some kind of ‘normalcy.’ Can you provide a bit of an overview on where things are at in the tourism labour market in Canada? Have things improved? Where do you see the labour situation in the tourism industry headed moving forward?

We have certainly seen improvement over last year, across every tourism industry group. Our most recent numbers (February) show an 8.1% year-over-year increase in the labour force across all tourism industries – including a remarkable 18.8% increase in travel services. 

However, there is still a lot of fluctuation, and we have a way to go to reach our pre-pandemic high. We’re just shy of 125,000 fewer workers than February 2020, and as the peak tourism season for most of the country approaches, we expect to see this gap widen. We know labour was an issue even pre-COVID, and we’re working strategically with partners across the country to ensure we address labour and skills gaps and some of the systemic issues facing our sector. 

There are many initiatives underway to promote employment in the industry and provide employers with practical tools and advice for recruitment and retention. We’re really excited to have just launched our Discover Tourism website and campaign, which features lots of inspiring video content, interactive quizzes, and career pathways, plus a whole series of checklists, videos – the Employer Compass series – and other HR resources for employers. Our aim is to dispel the perceptions around seasonal, temporary work, and show the true breadth of amazing, meaningful careers in tourism.

Now there’s no doubt that a lot has happened in the past three years and I suspect that some students are wondering whether they’ve made the right choice to look for a career in travel and tourism. Can Tourism HR Canada offer them some reasons that will reassure them that they’ve made the right choice?

Absolutely. Destination Canada is now predicting that tourism will recover sooner than expected, and anticipate a growth of 35% over the next decade. 

Travellers are making up for lost time and there is so much opportunity for new grads to be a part of this rebound, build on their skills and experience, and secure that dream job.

What kind of programs does Tourism HR Canada offer to students looking to enter the travel and tourism industry?
In addition to Discover Tourism, we have a range of self-directed online courses, National Occupational Standards, and professional certification programs through our Emerit.ca learning platform. We also offer a suite of entrepreneurial resources, Business Builders, should they be looking at launching their own venture. We have lots of labour market data to help with looking at which jobs most need staff and where, along with information around compensation. And we work with provincial and territorial partners, who offer more localized programming and tourism-specific job boards. Plus, of course, we offer the Propel Student Work Placement Program.
Perhaps you could remind our readers about the Propel program. What is it? Who is it designed to assist? What does it offer to students? What else can you tell our readers about it that they need to know?

Propel offers domestic post-secondary students looking to complete work-integrated learning placements as part of their studies the chance to get paid experiences with tourism and travel employers. 

It’s offered through the federally funded Student Work Placement Program, and is the only one specific to tourism, hospitality, and travel. 

Students can be pursuing any field of study: there are roles for marketing, HR, finance, and more. They get hands-on experience in tourism, the chance to explore career pathways, network, and get that insider perspective on what options are out of these upon graduation. 

And for employers, it offers generous wage subsidies for each student hired on a placement. Applications for summer are now open. 

We have lots of information at PropelCareers.ca and we host webinars once a month – these feature a live Q&A, so they’re a great way to connect with the Propel team.

Obviously, students who are just graduating want to know where they’ll find the best job opportunities. Can Tourism HR Canada provide them with this kind of information? Which sectors are currently actively looking for new employees?

They really have a prime opportunity to explore positions across the tourism sector and across the country – employers in all regions are looking for new hires. 

We offer a Tourism Employment Tracker that offers the latest employment and unemployment data in interactive charts – visitors can select a specific industry group or province. 

We also routinely feature workforce analyses in our biweekly newsletter, Tourism HR Insider. And the new Discover Tourism site connects job seekers with job boards offered by various industry partners, so they can dive right in and find that perfect role.

What’s the message that you have both for students coming into the industry and those currently working in it? What’s the future look like?

It looks bright.

Tourism is so broad that people can make their own career pathways, building skills and making connections as they go. 

It’s a fun industry, it’s rebounding quickly, and you get the chance to truly impact people’s lives by offering transformational experiences as they travel, learn, and discover all that Canada has to offer.





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