Since the onset of travel bans and restrictions in the wake of COVID-19, travel agents across the country — and around the world — were recognized for being invaluable to their clients during a time of crisis.
Now that the dust has settled, we asked travel advisors to weigh in with their thoughts on what they offer that can’t be replicated by a direct booking. Here’s what they had to say.
“When people ask me this, I often list off a number of reasons, but to be honest, my only answer now is COVID-19,” McKenzie McMillan, a travel consultant with The Travel Group, Vancouver, tells Travel Courier. “When it comes to COVID-19, I think travel agents have more than justified their worth, with the thousands of travellers who have made safe journeys home, thanks to dedicated agents who jumped into action to serve their clients.”