Making the connection
Although it was in the works prior to the pandemic, Saskatoon, Sask.-based Jamie Milton says the downturn in bookings gave the team at Uniglobe Carefree Travel the time to focus on launching a new division called Carefree Connections Canada. The business provides custom solutions for technology, training, marketing, support, and revenue growth across an innovative partnership program for independent travel advisors and travel agencies looking for a new way of doing business.
“Carefree Connections Canada is unique in the hosted travel services marketplace,” Jamie Milton, managing partner, tells Travel Courier. “We are customer centric, have highly engaged, hands-on leadership and drive a feeling of teamwork, family and trust in our organization. Our partners’ success truly is our success and we are passionate about this business and seeing each and every one of our members exceed their goals. We provide powerful customer service, a sense of family and purposeful intent to help our partners grow their business.”
Over the past few years, she says they built a financial services division at their parent company, Uniglobe Carefree Travel, which has been in business for 32 years.
“This financial services division grew over time to provide services to four separate travel companies. At the same time, we invested a lot of energy into becoming experts at travel marketing, particularly in the social media arena,” she says. “We have an exceptionally well rounded team, including engaged leadership, financial services, travel technology, marketing, ticketing experts, corporate travel solutions, leisure travel specialists, supplier relations and customer engagement teams. We know that going forward, independent consultants and smaller agencies may not be able to afford to keep or reinstate some of these services for themselves. They will need a network and support system they can trust and rely on to help them regrow their business. We can provide all of the support they need and let them focus on what they love doing and what they are best at – selling travel!”
Looking to the future, Milton says there has never been a better time for agents and agencies to explore their options and find a travel services partner that fits into their vision for the future.
“Someone who will enable you to not just recover, but to grow in new, authentic and innovative ways,” she says. “This pandemic has caused us to evaluate what is truly important in our business and to become smarter in the way we do business. One of the key things that kept coming up was our people and our partners. Without our people, we have no business and keeping our key people engaged and developing new skills to prepare for the future has been a key focus over the past year. The future is bright and we are ready!”