Tell us a little bit about what it’s been like being a travel agent over the past few weeks?
Well, it’s been wild and woolly to say the least. For the most part people are really good – I’ve had so many of my clients say they’re so glad they booked with a travel agent and had me to look after them. Even clients who didn’t have anything booked have contacted me to say how they have always valued my service and even more so with this going on, and some clients have just touched base to say hi and ask how I’ve been doing. I’ve only had one client who’s been a little upset at not getting a refund and I explained that it’s all well and good to be ‘entitled’ to a refund but if all of the travel companies start giving people refunds, there will be many that WILL go bankrupt. If that happens, there will still be people who won’t get a refund and many more who won’t even be able to travel because of those bankruptcies. And, limited supply and higher demand will result in higher prices in the future.