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Karen Kuttner-Dimitry/Aurora Expeditions

Aurora Expeditions has announced the appointment of Karen Kuttner-Dimitry as Vice President, Affinity Sales, North America. Based in Basking Ridge, New Jersey, Karen brings extensive experience across expedition travel, affinity sales, charter development, and small-ship operations.

Kuttner-Dimitry began her career in the travel industry at sea, spending five years as a Social Director and Shore Excursion Manager. This operational experience helped shape her deep understanding of the guest experience and her long-standing passion for expedition and small-ship travel. She later transitioned into sales with National Geographic-Lindblad Expeditions, initially leading the Mid-Atlantic region before going on to build and scale the company’s affinity business nationally. Since 2004, she has served as Vice President of Affinity and Charter Sales, where she developed the affinity and non-traditional markets, launched the charter department, and helped establish both as highly successful revenue channels.

Prior to Lindblad, Karen held leadership roles with Natural Habitat Adventures and Grand Expeditions, with responsibility across sales, marketing, and operations in the affinity market.

In her new role, Kuttner-Dimitry will lead Aurora Expeditions’ affinity sales strategy across North America, working closely with partners, organizations and special-interest groups to develop meaningful expedition travel opportunities.

Rose Cosentino/Air Canada Vacations

Air Canada Vacations has named Rose Cosentino as the Head of Product Development.

In this role, Cosentino will lead Air Canada Vacations product strategy and partner portfolio, guiding the continued evolution of our offerings and strengthening the relationships that are central to our shared success.

With her extensive leadership experience in the travel and hospitality industry, Cosentino brings a strong track record of driving growth, developing innovative strategies, and building meaningful partnerships across international markets.

Her collaborative approach and deep industry expertise will support our ongoing commitment to delivering exceptional vacation experiences and creating value for our customers and partners alike.

Dean Moore/Goway

Just one year after joining Goway as Chief Operating Officer, Dean Moore has been named the company’s new Chief Executive Officer. In his short tenure, Moore delivered double-digit growth, significantly streamlined operations, and transformed technology systems. Moore will now lead all Goway’s North American operations, as well as a new portfolio comprising subsidiary companies Across Australia (Sydney) and INA Prime (Manila).  
Moore has spent 25 years in the global travel space having worked in the UK, continental and northern Europe, the US, and Canada. He has held senior executive positions including Executive Director of Transformation at MyTravel Group, COO and CEO of Thomas Cook’s North American division, and COO and CEO of itravel2000, one of Canada’s most recognizable travel brands. With Goway, he quickly demonstrated his proven track record of innovation and operational excellence. 
 
As CEO, Moore will maintain momentum on many ambitious projects with the vision of delivering exceptional experiences for all Goway’s communities: globetrotting travellers, travel advisors, partners, and team members. Central to Dean’s approach is technological innovation which will power these projects as Goway makes further significant investments in industry-leading, proprietary systems. 
 
Bruce Hodge will remain as President and Chairman and continue to oversee Goway’s subsidiary corporate travel division, Globespan Travel Management. 

Joe Robinson/TTC Tour Brands

TTC Tour Brands has appointed Joe Robinson as Senior Vice President, Sales, North America.

Robinson will report directly to Deputy CEO & Chief Sales Officer Melissa DaSilva and will lead TTC Tour Brands’ North American trade sales strategy across the U.S. and Canada, overseeing advisor partnerships, strategic accounts and field sales.

Robinson has more than two decades of travel industry experience spanning guided vacations, experiential travel and travel technology. Most recently, he served as President & CEO of smarTours. Prior to that, as Managing Director for North America & Oceania at Indie Campers, he helped grow the region from an early-stage presence into a scaled, multi-country business across more than 25 markets.

Earlier in his career, Robinson held senior leadership roles at RocketRez and Big Bus Tours, where he built and led sales and marketing organizations and expanded B2B distribution. He began his career in the advisor channel with Intrepid Travel, ultimately leading trade sales across North America and building relationships across major agency networks and partners.

Known for his collaborative leadership style and focus on execution, Robinson has built high-performing teams and driven sustained growth across multiple sectors of the travel industry.

Marty Milburn & Matthew Kunz/Flair Airlines

Flair Airlines announced the appointment of Marty Milburn as Vice President, Customer Experience and Call Centres, and Captain Matthew Kunz as Chief Operating Officer (COO).

In his new role, Milburn will oversee Flair’s customer experience and call centre operations across all channels, supporting customers through booking, pre-departure travel, disruptions, and post-booking support while helping strengthen operational performance and customer satisfaction across the network. He brings more than 20 years of leadership experience across customer operations, contact centre management, sales performance, and large-scale outsourced operations, having led complex, multi-site, multi-brand customer support organizations across travel, finance, technical support, and other regulated industries.

Meanwhile, Kunz brings more than 20 years of leadership experience across customer operations, contact centre management, sales performance, and large-scale outsourced operations, having led complex, multi-site, multi-brand customer support organizations across travel, finance, technical support, and other regulated industries to the role. He has extensive experience in airline operations, aviation safety, and regulatory compliance, with a strong understanding of the Canadian aviation landscape and Transport Canada’s regulatory framework.

Mathieu Robert/AmaWaterways

AmaWaterways has appointed Mathieu Robert as Business Development Manager for Quebec and Atlantic Canada.

In this new role, Robert will support travel advisors and agency partners across the region, helping to strengthen relationships, drive growth, and share the exceptional experiences that define the AmaWaterways’ brand.

He brings a rich background in travel to the position, having begun his career as a travel advisor before moving into sales leadership with a major cruise line. His experience across both frontline advising and cruise sales gives him a strong understanding of the travel advisor community and the evolving needs of today’s travellers.

Travel advisors and industry partners are encouraged to reach out and welcome Robert as he begins this new chapter with AmaWaterways. He can be contacted at:  MathieuRobert@amawaterways.

Patricia Di Benedetto/Explora Journeys

Explora Journeys has promoted Patricia Di Benedetto to the role of Director of Sales, Canada.

Since joining the company in 2022, Di Benedetto has played an instrumental role in growing the brand’s presence and partnerships across the Canadian market.

In her new role, she will continue leading the company’s sales strategy and trade relationships across Canada, focused on driving growth, strengthening key partnerships, and expanding brand visibility nationwide.

Di Benedetto previously held the title of Business Relationship Lead – National & Key Accounts Canada at Explora Journeys. She has extensive experience building retail and hospitality brands for companies like Royal Caribbean International, Reebok and more.

David Gallie/Flight Centre Canada

Flight Centre Canada has named David Gallie as Country Product Leader — a newly created role within the company’s evolving global product structure.

Gallie brings nearly 30 years of experience across the Flight Centre Travel Group (FCTG) business, with leadership roles spanning retail, wholesale, product contracting, product marketing, and supplier partnerships.

He began his career with the company in the late 1990s as the first Retail Area Leader in Canada, and is a Flight Centre Hall of Fame and National Leaders Award of Excellence recipient. Most recently, he served on the senior leadership team at Envoyage Canada.

In the new role, Gallie will oversee the brand’s product strategy in Canada — driving product performance, market intelligence, and consultant enablement.

He joins the Canadian executive leadership team, reporting to Anita Emilio, Executive Vice-President and General Manager, Flight Centre Canada, and Monique Van Gelder, Global Product Leader, Flight Centre.

Jamie Fox/Flair Airlines

Jamie Fox has joined Flair Airlines as its Director, Agency Sales and Partnerships, a newly created leadership role focused on expanding Flair’s visibility and engagement across Canada’s travel industry while supporting long-term growth.

Fox will lead Flair’s agency sales and partnership strategy in his new role, focussing on strengthening trade relationships, expanding distribution opportunities, and enhancing collaboration with travel partners across Canada and the United States.

He brings over 30 years of leadership experience across the Canadian and U.S. travel industry, bringing a proven track record of driving revenue growth, expanding market presence, and building high-impact strategic partnerships in highly competitive markets.

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