Tell us a little bit about what it’s been like being a travel agent over the past month?
To sum it up, stressful. Our clients’ safety is first and foremost priority. A lot of time has been spent on trying to make sure clients safely made it back into Canada. But it’s not just that. It’s also taking care of clients who were supposed to be flying to various countries to enjoy their spring breaks. Supplier policies were changing hourly and trying to stay on top of it all while keeping our clients best interest at heart, was exhausting to say the least.
I had one guest that landed in Cusco, Peru on March 12. On the 15th, she was supposed to start a G Adventures tour, but was suddenly told that they had 24 hours to fly out of the country or be stuck in Peru under mandatory lockdown. On March 16, she waited at the airport for hours to try to get into find a flight to Lima that would then depart back to Canada, but to no avail. She was in lockdown in a hotel in Cusco until April 3. She was one of the lucky ones that was able to take a government repatriation flight and is now safely at home in self isolation.